ph29 is committed to protecting the personal data of every Filipino player who uses our platform. This Privacy Policy explains in plain language how we collect, use, store, and safeguard your information — and what rights you hold under Philippine law. We take data privacy seriously because our players' trust is the foundation of everything we do.
These cards summarize ph29's core privacy commitments. They are not a substitute for reading the full Policy below.
ph29 collects only the personal data required to operate your account, process transactions, comply with PAGCOR regulations, and deliver a quality gaming experience. We do not collect data we have no legitimate use for.
All data transmitted between your device and ph29 is protected by 256-bit SSL encryption. Stored personal data is secured using industry-standard encryption and access control measures to prevent unauthorized access.
ph29 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data shared with third parties is limited to what is strictly necessary for platform operations and regulatory compliance.
ph29 processes personal data in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission.
As a Filipino player, you hold specific rights over your personal data under Philippine law — including the right to access, correct, object to processing, and request erasure. ph29 facilitates these rights through your account settings and support team.
ph29 uses cookies and similar technologies to deliver our services and improve your experience. We explain exactly what cookies we use and for what purpose. You retain control over non-essential cookie categories.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:
This Privacy Policy applies to all Personal Data collected and processed by ph29 in connection with your use of the ph29 Casino platform at ph29.club, including all associated games, sports betting, bingo, live chat support, and account management services.
ph29 acts as the Data Controller with respect to Personal Data collected from Filipino players and other users of the platform. As Data Controller, ph29 determines the purposes and means of processing your Personal Data and bears primary responsibility for ensuring that processing is conducted lawfully, fairly, and transparently in accordance with RA 10173 and implementing regulations issued by the NPC.
This Policy applies to all players, prospective registrants, and visitors to ph29.club regardless of geographic location, subject to the qualification that ph29's services are directed toward residents of the Republic of the Philippines.
By accessing ph29 and using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms of this Policy, please discontinue use of the platform.
When you register for a ph29 account, we collect the following information: your legal full name, date of birth, Philippine mobile number and/or email address, and a password of your choosing. This information is necessary to create and manage your account and to verify your eligibility to use the platform.
To comply with PAGCOR regulations and applicable anti-money laundering laws, ph29 may require you to submit one or more of the following for identity verification: a copy of a valid government-issued photo identification (such as a Philippine passport, SSS ID, PhilHealth ID, or Driver's License), proof of residential address, and evidence of your payment method ownership. These documents contain Sensitive Personal Information and are processed exclusively for compliance and fraud prevention purposes.
ph29 records details of all deposits and withdrawals made through your account, including transaction amounts, timestamps, and the payment method used (e.g., GCash, PayMaya, BPI, BDO, Metrobank). Payment method account numbers or wallet identifiers are stored only to the extent necessary to process transactions and prevent fraud. ph29 does not store complete credit or debit card numbers.
ph29 collects data relating to your use of our gaming services, including games played, wager amounts, game outcomes, session durations, and betting history. This data is used to maintain game integrity, deliver accurate account statements, calculate bonuses, and support responsible gaming monitoring.
ph29 automatically collects certain technical data when you access our platform, including your IP address, device type, operating system, browser type and version, screen resolution, and geographic location (at the city or region level, derived from IP address). This data is used to deliver the platform securely, detect suspicious login activity, and improve compatibility.
When you contact ph29's support team via live chat, email ([email protected]), Messenger, or Viber, we retain records of those communications — including the contents of messages and any personal information you provide — for the purpose of resolving your query, training our support team, and maintaining a dispute resolution record.
ph29 may, from time to time, invite you to participate in surveys, feedback requests, or promotional campaigns. Any personal information you provide voluntarily in those contexts will be handled in accordance with this Privacy Policy.
ph29 processes your Personal Data for the following specific purposes:
ph29 processes your Personal Data on one or more of the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
ph29 does not sell, rent, or trade your Personal Data to any third party for commercial marketing purposes. Data sharing is strictly limited to the categories described in this Section.
ph29 shares transaction data with licensed payment service providers — including GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay — to the extent necessary to process your deposits and withdrawals. These providers process financial data in accordance with their own privacy policies and applicable Philippine financial regulations.
ph29's game library is powered by licensed third-party game providers (such as Pragmatic Play, PG Soft, Jili Games, and others). These providers may receive aggregated or pseudonymized game activity data necessary to deliver game functionality and calculate certified RTP outcomes. Game providers do not receive your personally identifiable registration or financial information for their own commercial use.
ph29 may disclose your Personal Data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required to do so by law, court order, or valid regulatory directive. ph29 will take reasonable steps to limit disclosures to what is strictly required.
ph29 may share Personal Data with its lawyers, auditors, accountants, and other professional advisors where necessary for legitimate legal, financial, or compliance purposes, subject to appropriate confidentiality obligations.
In the event of a merger, acquisition, reorganization, or sale of assets involving ph29, Personal Data held by ph29 may be transferred to the successor entity, subject to equivalent privacy protections. Players will be notified of any such transfer that materially affects the handling of their Personal Data.
Some of ph29's technology service providers and game studios are located outside the Republic of the Philippines. Where Personal Data is transferred to recipients in other countries, ph29 ensures that such transfers are subject to appropriate contractual safeguards consistent with RA 10173 and NPC guidelines. ph29 does not transfer Sensitive Personal Information internationally beyond what is strictly necessary for regulatory compliance.
Cookies are small text files stored on your device when you visit ph29.club. They allow the platform to recognize your device on subsequent visits and enable various functions that make the site work as expected.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be alerted when a cookie is placed. Note that disabling certain cookies may affect the functionality of ph29 and may prevent some features from working as intended. Essential and security cookies cannot be disabled without preventing access to the platform.
ph29 does not use cookies to collect Personal Data for sale to advertisers or for cross-site behavioral tracking outside the ph29 platform.
ph29 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention guidelines apply:
Upon expiry of applicable retention periods, ph29 will securely delete or anonymize your Personal Data in a manner that prevents reconstruction or re-identification.
ph29 implements and maintains technical and organizational security measures proportionate to the risks associated with processing your Personal Data. These measures include:
While ph29 applies comprehensive security measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Players are responsible for protecting their own login credentials and for ensuring they access ph29 over secure personal network connections rather than public Wi-Fi.
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, ph29 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03. Affected individuals will be notified in a timely manner where required by applicable law.
Under the Philippine Data Privacy Act of 2012 (RA 10173) and related NPC implementing rules, you hold the following rights with respect to your Personal Data held by ph29:
To exercise any of the rights described above, please contact ph29's Data Privacy Officer via the following channels: Email: [email protected] | Live Chat: Available 24/7 on ph29.club. ph29 will respond to verified data subject requests within fifteen (15) business days where practicable. ph29 may request proof of identity before processing any request relating to Personal Data, to protect against unauthorized disclosure.
ph29 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. Material changes will be communicated to registered Players via the email address or mobile number on file at least fourteen (14) days before the changes take effect. The most current version of this Privacy Policy is always available at ph29.club/privacy-policy, and the "Last Updated" date at the top of the Policy indicates when the current version was published.
Your continued use of ph29 following the effective date of any update to this Policy constitutes your acceptance of the revised version.
ph29 does not knowingly collect Personal Data from individuals under the age of 21 years. Our Services are directed exclusively at adults aged 21 and above in compliance with PAGCOR regulations. If ph29 becomes aware that Personal Data has been collected from a minor, that data will be deleted as soon as practicable. If you believe a minor has registered with ph29 or provided their data through our platform, please notify us immediately at [email protected].
Age Restriction: ph29 is strictly for players aged 21 or older. Gambling is for entertainment only. Please play responsibly.
This Privacy Policy is governed by the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations as administered by the National Privacy Commission. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts and regulatory authorities of the Republic of the Philippines.
For all data privacy inquiries, requests, complaints, or correspondence relating to this Privacy Policy and ph29's data processing practices, please contact:
As a Filipino player, RA 10173 gives you meaningful control over your personal data at ph29. Here's a quick-reference summary.
You have the right to know how ph29 collects, uses, and shares your personal data — which is exactly what this Privacy Policy explains in full.
You can request a copy of the personal data ph29 holds about you at any time by contacting our support team at [email protected].
If any personal data ph29 holds about you is inaccurate or outdated, you can request a correction and ph29 will update it within a reasonable timeframe.
You may request deletion or blocking of personal data where it is no longer necessary for its original purpose, subject to ph29's legal retention obligations.
You can object to ph29's processing of your data for marketing at any time. Contact support or update your communication preferences from your account settings.
You may request a copy of your personal data in a structured, electronic format where technically feasible, allowing you to transfer it to another service.
Contact ph29 at [email protected] or via 24/7 live chat. Use the subject line "Data Privacy — [Request Type]". ph29 will acknowledge your request within 2 business days and provide a full response within 15 business days. Identity verification may be required before processing sensitive requests.
ph29 takes your privacy as seriously as your winnings. Now that you know how your data is handled — securely, transparently, and in line with Philippine law — sign in and enjoy 500+ certified games, live dealer tables, and instant GCash payouts.
21+ For entertainment only. Please play responsibly.